OUR SUPPORT TEAM IS HERE TO HELP YOU!

Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there

If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to [email protected]

If you have any questions about your order, please add your order number and try to be as descriptive is possible.

We do not ask this to be a pain, but rather to get your questions asked quicker!

FAQS

ORDER CHANGING QUESTIONS:

I SEE I ORDERED THE WRONG SIZE, CAN I STILL CHANGE THIS?

Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via [email protected]. Do not forget to mention your order number when contacting our support team.

I SEE I USED THE WRONG ADDRESS, CAN I STILL CHANGE THIS?

As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to [email protected] and we will take care of it. 

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items. 

I CHANGED MY MIND, CAN I STILL CANCEL MY ORDER?

As long as your items are not in print yet, you can still cancel your order. When your item is “in print” we cannot cancel anymore since they are already being made. To cancel your order mail us at [email protected] Use “Cancel order #ORDERNUMBER” and we will take care of it.

RETURNS AND EXCHANGES

IF YOU NEED TO RETURN OR EXCHANGE  YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: [email protected]

Note: we cannot take exchanges for personalized items as we cannot stock them.

Reasons why you want to return or exchange your order

  • A change in size
    It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
  • Please Note: 

– The item(s) must be unworn and unwashed. 

– The item(s) should be in the original state 

– The item(s) are returned within 30 days after you received them.

  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • Please Note: 

– The item(s) must be unworn and unwashed. 

– The item(s) should be in the original state 

– The item(s) are returned within 30 days after you received them.

  • You received a damaged item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email ([email protected]) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • Please Note: 

– The item(s) must be unworn and unwashed. 

– The item(s) should be in the original state 

– The item(s) are returned within 30 days after you received them.

NOTE: Bestieshirt does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefor we cannot accept returns with that inquiry.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item

GENERAL QUESTIONS:

WHERE ARE YOUR ITEMS MADE?

It depends on your country of residence. We have 14 factories in North America, Europe and Asia. Where it’s made, depends on what factory is closest to you and which has the capacity to take orders (especially around december our factories are jam packed with orders). This way you can be certain your item is at your doorstep the fastest way possible 🙂

WHY IS EVERYTHING PRICED IN DOLLARS? I AM NOT FROM THE USA.

Allthough we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.

I FIND THE PRICING PRETTY MUCH ON THE HIGH END, WHY IS THIS?

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought on our store and nowhere else! Besides that, we work with the best designers in the bizz. We also work with the best sewers in the bizz. Did you know that you cannot break the seams of our leggings no matter how hard you try? 

Other than that; All our items are hand made in North America, Europe or Asia depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts.

Unfortunately – Great quality comes with a price. Therefor we have to price our items like we do to maintain great quality. Yes, it is pricier then normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.

Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it’s vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.

CAN I USE MULTIPLE DISCOUNT CODES ON ONE ORDER?

You can only use one discount code per order. Multiple codes are not supported on our website.

SHIPPING AND HANDLING QUESTIONS:

HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?

This is divided into 2 parts:

PRODUCTION (TIMES):

Keep in mind that we order on demand. Therefor we take about 1-2 business days to create our Tshirt. Then you should add shipping times on top of that

97.66% of our orders are shipped within 3-5 business days. More than a half of our orders are shipped within 5 business days or less. Basically we do everything to get you your order in a timely fashion.

Keep in mind that all our items are created manually. Therefor it can be that the end product you’ll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since It’s not possible to perfectly align patterns or images from front to back.

Hoodies and Other Products
Our hoodies and other products take a little longer than our other items to hand make and therefore require 3-4 business days production time.

SHIPPING TIMES:

How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:

 

To

Shipping time

USA

3-5 business days

Canada, Australia, UK

4-6 business days

Europe

5-7 business days

Worldwide

7-14 business days

I DIDN'T RECEIVE ALL MY ITEMS, HOW COME?

To ensure the best quality possible, we work with different factories for our items. E.g. Posters, full print hoodie, mug, phone case, jewerly are made in a different factory than Tshirts. Therefor if you’d order a pair of hoodie and a pair of shoes, you will receive 2 packages.

WHAT DO YOU CHARGE FOR SHIPPING?

We think quality should speak for itself. Therefor we only charge shipping on one off orders. Basically this means that For everything you order above $100 on Bestieshirt, shipping is on us!

  • US: 5.99$ + 1.99$/ per 2nd item
  • Rest Of World: 9.50$ + 7.95$/per 2nd item
I CANNOT TRACK MY ORDER VIA YOUR TRACKING PAGE, HOW COME?

You will be send an e-mail once your item is printed and sent out for delivery. From there our tracking kicks in. You will automatically receive an e-mail that your item is coming plus a tracking code for it.

CUSTOMS CHARGED ME EXTRA FOR MY DELIVERY, NOW WHAT?

We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import. 

Sorry for any inconvenience caused, but there is literally nothing we can do about this.

MATERIALS AND SIZING QUESTIONS:

WHAT ARE YOUR TSHIRTS MADE OF?

Our Tshirts are  made of 100% cotton. They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.

WHAT SIZES DO YOU HAVE FOR US?

We currently offer sizes from XS to XL for leggings and capris and XS to 4XL for our hoodies. Every product page has a clear sizing table on the right hand side underneath the description. To make it easy for you we copied our sizing chart in here as well: